Adapting workflow technologies to support process automation in business organizationsis now on the top of the agenda in many organizations. We propose a conceptual modelfor technology adaptation in this area that stresses both technology-organization fit andtechnology-process fit. The goal of...

When research in the area of office automation began more than 25 years ago the typical enterprise infrastructure consisted of heterogeneous computing platforms and operating systems, different networking standards, a variety of email products and limited user interface technologies