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High tech versus high touch : the role of human intermediation in information-intensive services
Apte, Uday M. - In: Managing consumer services : factory or theater?, (pp. 33-43). 2014
Persistent link: https://www.econbiz.de/10010478157
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The use of latent semantic analysis in operations management research
Kulkarni, Shailesh S.; Apte, Uday M.; Evangelopoulos, … - In: Decision sciences : DS 45 (2014) 5, pp. 971-994
Persistent link: https://www.econbiz.de/10010465140
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A history of research in service operations: what's the big idea?
Chase, Richard B.; Apte, Uday M. - In: Journal of operations management 25 (2007) 2, pp. 375-386
Persistent link: https://www.econbiz.de/10003443472
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Operations management in the information economy: information products, processes, and chains
Karmarkar, Uday S.; Apte, Uday M. - In: Journal of operations management 25 (2007) 2, pp. 438-453
Persistent link: https://www.econbiz.de/10003443512