Process management, with its basic concepts of internal customer and process ownership, is becoming one of firms'most important competitive weaponsand can determine a strategic change in making business (business process reengineering). The related information flows are much more extended than...

Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Process Reengineering - B.P.R.). In this context, the flow...