Impressions are potentially decisive. Preferment often accrues to individuals who succeed in creating “the right impression”, regardless of their competence or capacity for hard work. Explains the psychology of impression management and outlines some techniques for creating a powerful...

Examines a case study of an unsuccessful employment decision. Explains that although it was apparent soon after the appointment that the employee’s performance fell short of expectations, the employer (a lone trader responsible only to himself), persisted with the appointment for over a year,...