Over the last three decades, the psychological process view of bureaucratic red tape has developed significant new insights for human resource management in the public sector. This chapter provides a meta-narrative perspective, drawing upon public management scholarship on the emergence and...

This article is a systematic effort to study a key theoretical question from the vantage point of public sector organizational behavior. Most political science models, with a primary interest in democratic control of bureaucracy, study the political influence on the bureaucracy from an agency...

This article examines the interaction between bureaucratic red tape and intranet usage in state human service agencies. We propose a sociotechnical model for the relationship between intranet usage and bureaucratic red tape that takes into account the complexities of causal linkages including...