Purpose – This study seeks to examine, from the viewpoint of 12 adult fiction readers who are members of book clubs, how they go about selecting fiction books to borrow from the public library. Design/methodology/approach – Each participant took part in an individual, semi‐structured,...

Purpose – The purpose of this article is to investigate how public and state libraries are responding to research recommendations that the usability of a web site for children is improved by involving a wide range of stakeholders and particularly the end‐users, in its creation....