Northcott, Deryl; Ma'amora Taulapapa, Tuivaiti - In: International Journal of Public Sector Management 25 (2012) 3, pp. 166-191
Purpose – This paper aims to examine the use of the balanced scorecard (BSC) as a performance management tool in the public sector. Drawing on a New Zealand study of local government organzations (LGOs), it seeks to identify issues and challenges in implementing the BSC in public sector...