Sharma, Umesh; Hoque, Zahirul - In: International Journal of Public Sector Management 15 (2002) 5, pp. 340-360
In recent years, many companies have adopted the total quality management (TQM) philosophy for achieving organizational excellence. The paper reports on the findings of a case study concerned with appraising TQM practices in the Housing Authority of Fiji (HA). The HA has been set up to provide...