Purpose – Organisations need to have a profound level of understanding of their supply chains if they are to successfully find sources of competitive advantage within them. Current methodologies for analysing supply chains, such as the Supply Chain Operations Reference (SCOR) model, are not...

Purpose – Public sector organisations have been relatively late in adopting ISO 9000 quality management standards in comparison with those from the private sector. While the standards have the potential to provide many benefits, they could also reinforce certain detrimental orthodoxies. How...