Since New Labour came to power in the UK in 1997, there has been a drive to improve the effectiveness of public services through the use of private sector principles. From, the Modernising Government White Paper to the development of the Public Services Productivity Panel who, produced a raft of...

Purpose – This paper aims to identify the impact and workings of a new performance management system in a branch of a national bank. Design/methodology/approach – Performance data of the branch, before and after introducing a new performance management system, were collected and the results...

Purpose – This conceptual paper seeks to consider the impact of performance measurement and reporting based around performance indicators and targets within the public sector and to identify that the response to indicators and targets is often gaming which happens at organisational level. It...

Purpose – This article aims to report on research undertaken to assess the utility of public value theory in understanding results‐based management from the perception of public sector executives in Canada. Design/methodology/approach – The research was carried out using a case study...