The paper achieves an integrated, interdisciplinary approach of the citizens' roles related to public service providers. The contemporary public service development awards multiple roles to the citizen, interacting with the activities of design, decision-making, production, delivery or...

Public Service Motivation (PSM) is a relatively recent concept, defined for the first time in the 1990s in the United States by Perry and Wise as being the general predisposition of an individual to respond to motives, values which are to be encountered only in public institutions. These values,...

Public services represent useful activities designated to meet a social need. Laws and regulations empower public service activities without indicating the motives for these services. The diversity of social requirements necessitates making a distinction between public services and services of...

For the time being, public management reform represents the concern of most states, no matter their development level, geographical and strategic position, membership to various supranational structures or political and social organisation systems. This process represents the topic of several...

The field literature reveals multiple approaches of local public service performance. Directly managed by public administrative institutions or by private agents through concession or public-private partnership, the public services should respond to important requirements concerning the higher...

The paper presents the relation between citizens and public service providers from the view of the applicability of the theory of consumers' interests and operation of the market mechanisms in the public sector.The roles between the provider and consumer/ user of the service are continuously...