This article evaluates EU policies on public services - particularly public network services - from the citizens' point of view. It is first argued that citizens´ perceptions about these services are important because they are essential for quality of life, but also because they exhibit...

This article evaluates EU policies on public services – particularly public network services – from the citizens' point of view. It is first argued that citizens' perceptions are important because the provision of fundamental services is at stake and because they constitute the...