The growing competition in the market, higher customer demands and globalisation forces the business service providers to improve their services much faster. Nowadays, it is not enough to provide good quality it is more important to delight the customers and to deliver more than they expect....

The implementation of the sustainability mega-trend has been increasing in large companies, listed for many years in order to respond to stakeholder`s interests. One of the objectives of the paper is to identify how the sustainable investments behaves with business objectives in terms of total...

Highly performing innovative business services became important factors of competitiveness in modern economies, but their potential contribution is severely restricted by market dysfunctions, as companies reported during previous studies. There is also a lack of adequate policies partly...

In the case of services there is no consensus about the way in which quality should be evaluated. The problem appears to be complex, especially for services the market of which is prejudiced by high information asymmetry. This is why business services – especially the knowledge intensive ones...

Standardization, quality assurance and conformity assessment, accreditation and metrology are narrowly related activities which have a decisive role in a functional and secure market. Thus, they are frequently considered together, usually referred as SQAM services. They are also activities which...