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Rethinking the importance grid as a research tool for quality managers
Mikuli´c, Josip; Prebežac, Darko - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 993-1006
Persistent link: https://www.econbiz.de/10009504070
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A critical review of techniques for classifying quality attributes in the Kano model
Mikulic, Josip; Prebežac, Darko - In: Managing service quality : MSQ ; an international journal 21 (2011) 1, pp. 46-66
Persistent link: https://www.econbiz.de/10008989021
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Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip; Dužević, Ines; Baković, Tomislav - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225