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Generating customer voice based quality improvement strategy for logistics service providers in Taiwan from the perspective of quality function deployment
Lee, Tzong-ru; Lin, Jiun-Hung - In: International journal of logistics economics and … 1 (2007) 1, pp. 63-76
Persistent link: https://www.econbiz.de/10003751597
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Integrating SWOT analysis into the FMEA methodology to improve corrective action decision making
Sutrisno, Agung; Kwon, Hyuck Moo; Gunawan, Indra; … - In: International journal of productivity and quality … 17 (2016) 1, pp. 104-126
Persistent link: https://www.econbiz.de/10011565435
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RELQUAL in Taiwanese business relationships
Lee, Tzong-ru; Svensson, Göran; Mysen, Tore - In: International journal of business excellence 3 (2010) 4, pp. 433-451
Persistent link: https://www.econbiz.de/10008798921