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The relationship between critical success factors of total quality management and process improvement : a case study

Saljoughian, Mohammad; Allameh, Sayeed-Mohsen; … - In: International journal of business excellence 7 (2014) 3, pp. 411-427

Persistent link: https://www.econbiz.de/10010422024

A feasibility study of the implementation of total quality management based on soft factor

Shahin, Arash; Dabestani, Reza - In: Journal of industrial engineering and management : JIEM 4 (2011) 2, pp. 258-280

Purpose: The aim of this paper is to examine the feasibility of implementing TQM based on soft factors, which can influence the successful implementation of TQM. Design/methodology/approach: A framework has been developed for the TQM soft factors based on literature review and respectively,...

Persistent link: https://www.econbiz.de/10011899781

Clustering employees on the basis of their perception from critical success factors of total quality management and its influence on customer focus

Gavareshki, Mohammad Hosein Karimi; Dabestani, Reza; … - In: International journal of management concepts and … 12 (2019) 2, pp. 103-116

Persistent link: https://www.econbiz.de/10012105427

Performance evaluation of organisational units based on key performance indicators with agility approach by using MADM, QFD : a case study in Darakar Company

Shirouyehzad, Hadi; Rafiei, Farimah Mokhatab; … - In: International journal of productivity and quality … 17 (2016) 2, pp. 198-214

Persistent link: https://www.econbiz.de/10011498229

Ranking electronic customer complaints by FMEA and TOPSIS with a case study in Isfahan Province Gas Company

Shahin, Arash; Khodadady, Zahra; Shirouyehzad, Hadi - In: International journal of process management and … 5 (2015) 1, pp. 19-36

Persistent link: https://www.econbiz.de/10011403970

A fuzzy QFD approach to prioritize capabilities and enablers of organizational agility based on its drivers : a case study

Abbaszadeh, Marzieh; Shirouyehzad, Hadi; Asadpour, Milad - In: International journal of quality & reliability management 40 (2023) 8, pp. 1859-1875

Persistent link: https://www.econbiz.de/10014332205