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Two-phase selection framework that considers production costs of suppliers and quality requirements of buyers

Yang, Chun-Ming; Chen, Kuen-Suan - In: International journal of production research 57 (2019) 20, pp. 6351-6368

Persistent link: https://www.econbiz.de/10012193709

The relationship between knowledge acquisition and knowledge dissemination : mediating role of ISO 9001 key factors

Wei, Nai-Chieh; Tseng, Yu-Ting; Chen, Shu-Chuan; Yang, … - In: International journal of management, economics and … 11 (2022) 1, pp. 75-97

This research aims to examine the impact of ISO 9001 factors on knowledge acquisition and knowledge dissemination to determine the key success elements for organizations. A questionnaire survey method is employed to identify and analyze the relationship between knowledge acquisition, knowledge...

Persistent link: https://www.econbiz.de/10013166801

Developing control charts in monitoring service quality based on the number of customer complaints

Chen, Kuen-Suan; Chang, Tsang-Chuan; Wang, Kung-Jeng; … - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 675-689

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Determining critical service quality from the view of performance influence

Wang, Kung-Jeng; Chang, Tsang-Chuan; Chen, Kuen-Suan - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 368-384

Persistent link: https://www.econbiz.de/10011300174

Developing one-sided specification six-sigma fuzzy quality index and testing model to measure the process performance of fuzzy information

Chen, Kuen-Suan; Wang, Ching-Hsin; Tan, Kim Hua; Chiu, … - In: International journal of production economics 208 (2019), pp. 560-565

Persistent link: https://www.econbiz.de/10011994290

Testing and analysing capability performance for products with multiple characteristics

Yu, Kun-Tzu; Chen, Kuen-Suan - In: International journal of production research 54 (2016) 21/22, pp. 6633-6643

Persistent link: https://www.econbiz.de/10011565829

A paired-test method to verify service speed improvement in the Six Sigma approach : a restaurant's case study

Chen, Hsi-Tien; Chen, Kuen-Suan - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1277-1297

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The construction and application of Six Sigma quality indices

Chen, Kuen-Suan; Chen, Hsi-Tien; Chang, Tsang-Chuan - In: International journal of production research 55 (2017) 7/8, pp. 2365-2384

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Development and application of performance improvement verification model : a case study of an e-learning system

Chen, Kuen-Suan; Chang, Huo-Tsan; Yu, Chun-Min - In: Total quality management & business excellence 30 (2019) 8, pp. 936-952

Persistent link: https://www.econbiz.de/10012199798

Construction and fuzzy hypothesis testing of Taguchi Six Sigma quality index

Chen, Kuen-Suan; Chang, Tsang-Chuan - In: International journal of production research 58 (2020) 10, pp. 3110-3125

Persistent link: https://www.econbiz.de/10012265298