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~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Relationship marketing
31,383
Beziehungsmarketing
30,722
Service quality
24,130
Dienstleistungsqualität
23,382
Consumer behaviour
17,315
Konsumentenverhalten
17,098
Customer satisfaction
17,026
Kundenzufriedenheit
15,430
Theorie
5,209
Glücksspiel
5,182
Gambling
5,160
Theory
5,155
Deutschland
3,643
Germany
3,506
Brand management
3,351
Markenführung
3,338
Quality management
3,306
Lieferantenmanagement
3,130
Supplier relationship management
3,128
Social Web
3,103
Social web
3,102
Online-Handel
2,955
Online retailing
2,947
Wirtschaftsprüfung
2,879
Financial audit
2,873
Electronic Commerce
2,740
E-commerce
2,673
USA
2,627
Marketingmanagement
2,583
Brand image
2,582
Marketing management
2,570
Markenimage
2,568
Krankenhaus
2,565
United States
2,562
Hospital
2,541
Kundenintegration
2,404
Customer integration
2,400
Vertrauen
2,253
Confidence
2,243
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Online availability
All
Undetermined
1,241
Free
606
CC license
85
Type of publication
All
Article
2,420
Book / Working Paper
945
Journal
10
Type of publication (narrower categories)
All
Article in journal
2,175
Aufsatz in Zeitschrift
2,175
Aufsatz im Buch
215
Book section
215
Hochschulschrift
180
Thesis
151
Graue Literatur
150
Non-commercial literature
150
Working Paper
78
Arbeitspapier
76
Collection of articles of several authors
70
Sammelwerk
70
Conference paper
51
Konferenzbeitrag
51
Case study
49
Fallstudie
49
Bibliografie enthalten
44
Bibliography included
44
Konferenzschrift
43
Aufsatzsammlung
37
Conference proceedings
27
Amtsdruckschrift
23
Government document
23
Handbook
13
Handbuch
13
Lehrbuch
13
Textbook
12
Dissertation u.a. Prüfungsschriften
7
Guidebook
5
Ratgeber
5
Bibliografie
4
Glossar enthalten
4
Glossary included
4
Article
3
Collection of articles written by one author
3
Nachschlagewerk
3
Reference book
3
Sammlung
3
Advisory report
2
Elektronischer Datenträger
2
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English
2,855
German
522
Undetermined
5
Polish
3
French
2
Spanish
2
Czech
1
Danish
1
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Author
All
Bruhn, Manfred
36
Rahman, Zillur
15
Shahin, Arash
15
Talib, Faisal
15
Antony, Jiju
11
Schreier, Gerhard
11
McFadden, Kathleen L.
10
Prybutok, Victor R.
10
Tarí, Juan José
10
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
9
Qureshi, M. N.
9
Dahlgaard, Jens Jörn
8
Marimon, Frederic
8
Medeiros, Denise Dumke de
8
Stauss, Bernd
8
Töpfer, Armin
8
Melo, Fagner José Coutinho de
7
Rust, Roland T.
7
Zhang, Min
7
Abbott, Lawrence J.
6
Aobdia, Daniel
6
Awasthi, Anjali
6
Chakraborty, Subhajit
6
Gremyr, Ida
6
Vrat, Prem
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chandrasekaran, Aravind
5
Che, Limei
5
Chin, Kwai Sang
5
Dietrich, Martin
5
Dwivedi, Yogesh K.
5
Elg, Mattias
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gupta, Ajay
5
He, Zhen
5
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Institution
All
Hochschulrektorenkonferenz
19
IGI Global
8
OECD
8
European Commission / Joint Research Centre
6
Springer Fachmedien Wiesbaden
5
European Organization for Quality Control
3
European Parliament / Directorate-General for Internal Policies of the Union
3
Taylor and Francis.
3
Thüringen / Landesregierung
3
World Bank
3
ACA
2
Apprimus Verlag
2
DAAD
2
ENQA
2
European Commission / Directorate-General for Research
2
Forschungsgemeinschaft Qualitätssicherung
2
Forum Bildung
2
Fraunhofer-Institut für Produktionstechnologie IPT
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Nomos Verlagsgesellschaft
2
Organisation for Economic Co-operation and Development
2
REFSQ <16, 2010, Essen>
2
Rheinisch-Westfälische Technische Hochschule Aachen
2
Springer-Verlag GmbH
2
Technische Universität Ilmenau
2
University of Madras / Department of Commerce
2
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
2
Verlag Dr. Kovač
2
AMACOM
1
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Alpenländer
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bayern / Staatsministerium für Wirtschaft, Verkehr und Technologie
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
114
International journal of productivity and quality management : IJPQM
98
The TQM journal : the international review of organizational improvement
80
International journal of quality & reliability management
69
Total quality management & business excellence
53
Quality management journal : QMJ
50
International journal of quality and service sciences
45
International journal of services and operations management
34
Auditing : a journal of practice & theory
27
International journal of production research
24
Journal of health organization and management
24
Beiträge zur Hochschulpolitik
23
Health care management review : the journal for health care management research
23
International journal of six sigma and competitive advantage : IJSSCA
21
Amfiteatru economic : an economic and business research periodical
18
International journal of business information systems : IJBIS
18
International journal of hospitality management
18
Managerial auditing journal
18
Benchmarking : an international journal ; BIJ
17
The service industries journal
17
The accounting review : a publication of the American Accounting Association
16
International journal of production economics
15
Journal of retailing and consumer services
15
Cogent business & management
14
European research studies
14
Benchmarking : an international journal
13
Europäische Hochschulschriften / 5
13
International journal of services and operations management : IJSOM
13
International journal of services, economics and management
13
Managing service quality : MSQ ; an international journal
13
Journal of air transport management
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
International journal of services and standards
11
Journal of business research : JBR
11
Service business
11
SpringerLink / Bücher
11
Administrative Sciences : open access journal
10
Business process management journal
10
Gabler Edition Wissenschaft
10
International journal of auditing : IJA
10
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Source
All
ECONIS (ZBW)
3,340
USB Cologne (EcoSocSci)
21
EconStor
8
OLC EcoSci
4
USB Cologne (business full texts)
2
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1
The mediating role of firm prestige in the relationship between perceived quality and behaviour intention in customer cafeteria experiences
Samsa, Caglar
- In:
Marketing i menedžment innovacij : m&mi
14
(
2023
)
2
,
pp. 87-100
Persistent link: https://www.econbiz.de/10014373790
Saved in:
2
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
3
The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing
;
Hsu, Chu Chuan
;
Wu, I-Ping
- In:
European journal of industrial engineering : EJIE
11
(
2017
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
Saved in:
4
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
5
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
6
Is logistics service quality a pathway to customer loyalty in the international freight forwarding industry?
Yoganandan, G.
;
Vasan, M.
- In:
International journal of logistics systems and …
48
(
2024
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10015065427
Saved in:
7
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
Saved in:
8
A study of the relationship between total quality management and business performance in the banking sector
Tagger, Sukhjinder Singh
;
Gupta, Munish
- In:
International journal of business competition and …
7
(
2020
)
2
,
pp. 118-132
Persistent link: https://www.econbiz.de/10012506221
Saved in:
9
A study on e-logistics service quality and its impact on customer satisfaction in e-commerce industry
Krishna Moorthy, Damodaram
;
Sandhiya M
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 849-857
Persistent link: https://www.econbiz.de/10012542566
Saved in:
10
Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Shrestha, Binita
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
4
,
pp. 91-102
Persistent link: https://www.econbiz.de/10014494139
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