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The Taiwan national quality award and market value of the firms : an empirical study
Lin, Chin-sen; Su, Chao-Ton - In: International journal of production economics 144 (2013) 1, pp. 57-67
Persistent link: https://www.econbiz.de/10009769567
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Stock price impact on the Taiwan National Quality Award
Lin, Chin-sen; Chen, Li-fei; Su, Chao-ton; Kon, Ting-chien - In: Total quality management & business excellence : an … 24 (2013) 2, pp. 158-170
Persistent link: https://www.econbiz.de/10009723446
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Service process desing and/or redisign by fusing the powers of Design for Six Sigma and Lean
Chang, Che-Ming; Su, Chao-Ton - In: International journal of six sigma and competitive … 3 (2007/08) 2, pp. 171-191
Persistent link: https://www.econbiz.de/10003561905
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An innovative service quality evaluation and improvement model
Chen, Li-Fei; Chen, Szu-Chi; Su, Chao-Ton - In: The service industries journal 38 (2018) 3/4, pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
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A novel framework for customer complaint management
Hsiao, Yu-Hsiang; Chen, Li-Fei; Choy, Yoon Leng; Su, … - In: The service industries journal 36 (2016) 13/14, pp. 675-698
Persistent link: https://www.econbiz.de/10011655409