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~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Service quality
42
Dienstleistungsqualität
40
Consumer behaviour
28
Customer satisfaction
27
Konsumentenverhalten
26
Kundenzufriedenheit
25
Quality management
15
Beziehungsmarketing
13
Relationship marketing
13
United States
11
Information technology
10
USA
10
Betriebliches Informationssystem
8
Business intelligence system
8
Fast-food industry
8
Online retailing
8
Online-Handel
8
PLS-SEM
8
Schnellgastronomie
8
Hospital
7
Krankenhaus
7
Product quality
7
Produktqualität
7
Theorie
6
Theory
6
Data security
5
Gastronomie
5
Gesundheitsversorgung
5
Health care
5
Innovation adoption
5
Innovationsakzeptanz
5
MBNQA
5
Mobile communications
5
Mobilkommunikation
5
Quality
5
Restaurant industry
5
service quality
5
Beschwerdemanagement
4
Bibliometrics
4
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Undetermined
4
Free
1
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Article
13
Book / Working Paper
2
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Article in journal
15
Aufsatz in Zeitschrift
15
Collection of articles of several authors
2
Sammelwerk
2
Language
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English
15
Author
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Prybutok, Victor R.
14
Zhang, Xiaoni
4
Hossain, Muhammad Muazzem
2
Peng, Xianghui
2
Ryan, Sherry D.
2
Abdullah, A. B. M.
1
Ashton, Triss
1
Blankson, Charles
1
Boakye, Kwabena G.
1
David, Alsius
1
Dinulescu, Catalin C.
1
Evangelopoulos, Nicholas
1
McGinnis, Thomas C.
1
Peak, Daniel A.
1
Prybutok, Victor
1
Qin, Hong
1
Scott, Rebecca
1
Scott, Rebecca A.
1
Senn, William D.
1
Sharp, Jason H.
1
Sidorova, Anna
1
Talukder, Majharul
1
Visinescu, Lucian L.
1
Zhou, Jun
1
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Published in...
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Quality management journal : QMJ
6
International journal of services and standards
2
Operations management research : OMR ; advancing practice through theory
2
Administrative Sciences : open access journal
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of business excellence
1
International journal of productivity and quality management : IJPQM
1
Journal of decision systems
1
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ECONIS (ZBW)
15
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1
Proactive management of customer relationship quality : an empirical investigation of mobile phone companies
Dinulescu, Catalin C.
;
Visinescu, Lucian L.
;
Prybutok, …
- In:
Journal of decision systems
27
(
2018
)
3
,
pp. 187-211
Persistent link: https://www.econbiz.de/10012164222
Saved in:
2
Product quality vs service quality in the mobile industry : is there a dominant driver of customer intention to switch providers?
Peng, Xianghui
;
Scott, Rebecca
;
Prybutok, Victor
; …
- In:
Operations management research : OMR ; advancing …
7
(
2014
)
3/4
,
pp. 63-76
Persistent link: https://www.econbiz.de/10010439715
Saved in:
3
The development and research tradition of statistical quality control
Hossain, Muhammad Muazzem
;
Prybutok, Victor R.
; …
- In:
International journal of productivity and quality …
5
(
2010
)
1
,
pp. 21-37
Persistent link: https://www.econbiz.de/10003921009
Saved in:
4
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
5
Q-TAM : a quality technology acceptance model for technology operations managers
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Operations management research : OMR ; advancing …
7
(
2014
)
1/2
,
pp. 13-23
Persistent link: https://www.econbiz.de/10010413776
Saved in:
6
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
7
An empirical investigation of the Malcolm Baldridge National Quality Award framework using causal latent semantic analysis
Hossain, Muhammad Muazzem
;
Prybutok, Victor R.
- In:
International journal of business excellence
7
(
2014
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10010422247
Saved in:
8
Introduction to the special issue on quality management in healthcare
Prybutok, Victor R.
;
Zhang, Xiaoni
- In:
Quality management journal : QMJ
17
(
2010
)
4
,
pp. 7
Persistent link: https://www.econbiz.de/10008697525
Saved in:
9
Special issue on quality management in healthcare
Prybutok, Victor R.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008697527
Saved in:
10
Second special issue on quality management in healthcare
Prybutok, Victor R.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009518486
Saved in:
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