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Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia; Mendes, Luís Antonio F. - In: The service industries journal 33 (2013) 13/14, pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
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Factors that hinder quality improvement programs' implementation in SME : definition of a taxonomy
Mendes, Luís Antonio F.; Lourenço, Luís - In: Journal of small business and enterprise development 21 (2014) 4, pp. 690-715
Persistent link: https://www.econbiz.de/10010467390
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Perceived psychological empowerment and total quality management-based quality management systems : an exploratory research
Andrade, José; Mendes, Luís Antonio F.; Lourenço, Luís - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 76-87
Persistent link: https://www.econbiz.de/10011730226
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Knowledge management and total quality management : foundations, intellectual structures, insights regarding evolution of the literature
Marchiori, Danilo; Mendes, Luís Antonio F. - In: Total quality management & business excellence 31 (2020) 10, pp. 1135-1169
Persistent link: https://www.econbiz.de/10012256698
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Exploring the influence of quality management systems in work engagement and psychological empowerment in private institutions of social solidarity
Casteleiro, Carla; Mendes, Luís Antonio F. - In: Total quality management & business excellence 33 (2022) 3, pp. 243-277
Persistent link: https://www.econbiz.de/10013166859