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Developing a process of concept generation for new product-service systems : a QFD and TRIZ-based approach
Kim, Sojung; Yoon, Byungun - In: Service business 6 (2012) 3, pp. 323-348
Persistent link: https://www.econbiz.de/10009613990
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Development of an R&D process model for enhancing the quality of R&D : comparison with CMMI, ISO and EIRMA
Yoon, Byungun; Lee, Keeeun; Lee, Sungjoo; Yoon, Jaewook - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 746-761
Persistent link: https://www.econbiz.de/10011388391
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Diagnosing service quality using customer reviews : an index approach based on sentiment and gap analyses
Song, Bomi; Lee, Changyong; Yoon, Byungun; Park, Yongtae - In: Service business 10 (2016) 4, pp. 775-798
Persistent link: https://www.econbiz.de/10011722433
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Application of Taguchi model to valuation of information security technology considering security quality failure
Jeong, Yujin; Yoon, Byungun - In: Total quality management & business excellence 31 (2020) 10, pp. 1112-1134
Persistent link: https://www.econbiz.de/10012256695