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Quality versus productivity in service production systems : an organisational analysis
Calabrese, Armando; Spadoni, Alessandro - In: International journal of production research 51 (2013) 22, pp. 6594-6606
Persistent link: https://www.econbiz.de/10010228926
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Reframing the past : a new approach in service quality assessment
Calabrese, Armando; Scoglio, Francesco - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1329-1343
Persistent link: https://www.econbiz.de/10009687498
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Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando; Corbò, Michele - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
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Theory of constraints applied to scheduled and unscheduled patient flows : does it improve process performance?
Bisogno, Stefania; Calabrese, Armando; Levialdi Ghiron, … - In: International journal of services and operations management 26 (2017) 3, pp. 365-385
Persistent link: https://www.econbiz.de/10011757877