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~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Consumer behaviour
57
Innovation
52
Konsumentenverhalten
52
Customer satisfaction
47
Dienstleistungsqualität
45
Service quality
45
Beziehungsmarketing
42
Relationship marketing
42
Dienstleistungssektor
39
Service industry
39
Kundenzufriedenheit
36
Services
34
Service innovation
32
Theorie
32
Theory
32
Dienstleistung
31
Customer integration
25
Kundenintegration
25
Sweden
25
Dienstleistungsinnovation
24
Conjoint analysis
22
Conjoint-Analyse
22
Innovation management
22
Innovationsmanagement
22
Schweden
21
Dienstleistungsmanagement
20
Experiment
20
Market research
20
Marktforschung
20
Service management
20
Quality management
19
Customer experience
15
Customer service
15
Kundenservice
15
Value creation
14
Betriebliche Wertschöpfung
13
Health care
12
New product development
12
Bundling strategy
11
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Article
13
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2
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2
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1
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English
15
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Witell, Lars
11
Elg, Mattias
4
Gustafsson, Anders
4
Löfgren, Martin
4
Gremyr, Ida
2
Hellström, Andreas
2
Johansson, Elisabeth
2
Rönnbäck, Åsa
2
Verma, Rohit
2
Boyer, Kenneth K.
1
Cronemyr, Peter
1
Dahlgaard, Jens Jörn
1
Edvardsson, Bo
1
Eklund, Jörgen
1
Enquist, Bo
1
Herrmann, Andreas
1
Huber, Frank
1
Martin, Jason
1
Pettersen, Jostein
1
Poksinska, Bozena
1
Roos, Lars-Uno
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QUIS <12, 2011, Ithaca, NY>
1
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International journal of quality and service sciences
4
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Journal of service management
1
Quality management journal : QMJ
1
Total quality management & business excellence
1
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ECONIS (ZBW)
15
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1
Theory of attractive quality and life cycles of quality attributes
Löfgren, Martin
;
Witell, Lars
;
Gustafsson, Anders
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 235-246
Persistent link: https://www.econbiz.de/10008938672
Saved in:
2
Identifying ideas of attractive quality in the innovation process
Witell, Lars
;
Löfgren, Martin
;
Gustafsson, Anders
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 87-99
Persistent link: https://www.econbiz.de/10008938680
Saved in:
3
QUIS 12 : expanding the definition of service excellence and quality in service
Verma, Rohit
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009619183
Saved in:
4
Operations & supply chain management : world class theory and practice
Verma, Rohit
;
Boyer, Kenneth K.
-
2010
-
1. ed., internat. student ed.
Persistent link: https://www.econbiz.de/10003798430
Saved in:
5
Quality management systems and value creation
Rönnbäck, Åsa
;
Witell, Lars
;
Enquist, Bo
- In:
International journal of quality and service sciences
1
(
2009
)
3
,
pp. 241-254
Persistent link: https://www.econbiz.de/10003917481
Saved in:
6
Quality improvement activities in Swedish industry : drivers, approaches, and outcomes
Poksinska, Bozena
;
Pettersen, Jostein
;
Elg, Mattias
; …
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 206-216
Persistent link: https://www.econbiz.de/10003996743
Saved in:
7
Theory of attractive quality and the Kano methodology - the past, the present, and the future
Witell, Lars
;
Löfgren, Martin
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1241-1252
Persistent link: https://www.econbiz.de/10010207256
Saved in:
8
Changing quality initiative : does the quality profile really change?
Johansson, Elisabeth
;
Witell, Lars
;
Elg, Mattias
- In:
Total quality management & business excellence : an …
24
(
2013
)
1
,
pp. 79-90
Persistent link: https://www.econbiz.de/10009723455
Saved in:
9
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
10
The role of quality managers in contemporary organisations
Elg, Mattias
;
Gremyr, Ida
;
Hellström, Andreas
;
Witell, Lars
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 795-806
Persistent link: https://www.econbiz.de/10009424225
Saved in:
1
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