The success of Six Sigma in manufacturing in the past decade has encouraged moves to explore Six Sigma applications to other domains, such as the software industry, for performance improvement. Owing to the uniqueness of software processes, there have been disagreements as to whether Six Sigma...

Some of the frequently asked questions about the what, why, when, how, where and who of statistical quality engineering are discussed. Questions answered include: “What would be an active approach to the objectives of statistical quality engineering?” “How is statistical quality...

The attainment of superior quality and reliability in a manufactured product depends upon the existence of a framework integrating an organization’s capabilities in management, technology and information utilization. With respect to information utilization, statistical tools are particularly...

Efficient techniques of information collection and analysis are essential to all quality and productivity improvement studies. Most established concepts of quality control are passive in nature, intended more for the maintenance of the status quo than for purposeful changes. Statistical...