The paper reports the main findings of an evaluation of four separate quality costing methods which have been trialed in an organisation manufacturing flavourings for the food and drink industry. It was found that the semi‐structured departmental method was the most suitable and a pilot study...

Work carried out to develop a quality improvement programme in a customised manufacturing situation is reported on. There were many influences on the host company that made quality improvement desirable. These included initiatives such as the United Kingdom′s National Quality Campaign, the...

This monograph presents some findings, based on four pieces of work funded by the Department of Trade and Industry, on the influence of the National Quality Campaign on UK industry. Amongst the main conclusions are that the campaign material has been relatively successful in reaching its prime...

This deliberately provocative paper challenges the replacement of quality and total quality management by the term “excellence” in the EFQM excellence model. It also claims the current emphasis on “points scoring” is detracting from the fundamentals of quality management.

This paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demands solutions are examined. It is argued that the medium and large old economy companies will be most affected by transactions...

This paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demand solutions – are examined. It is argued that the medium and large old economy companies will be most affected by transactions...

This paper makes the point that since the early 1990s there have been signs (e.g. the move from quality and total quality management (TQM) to excellence, and process control to process management) that quality and TQM are perceived by some commentators to be out‐of‐date and fallen by the...

Reports an examination of the management’s, staff’s and operators’ attitudes to and awareness of the concept of quality costing in the division of a small‐ to medium‐sized enterprise (SME) manufacturing precision components for the aerospace industry. Despite a previous but...

Outlines the establishment of Trafford Park Development Corporation and the subsequent setting up and development of the Trafford Park Performance and Quality Forum. The forum aims to benefit all companies by creating a more robust Trafford Park which will ideally safeguard the vast amount of...

Examines the issues and difficulties of developing a quality costing system in a small engineering company. Four different methods – departmental interviews, process mapping, departmental study, and checklist of cost elements – were used to identify the costs. The value of these methods are...