Abstract In this paper we present a mathematical model of a generic manufacturing system. The quality of the manufactured product is captured through one or more of its critical design/process parameters. Managers often face the dilemma of which product/process is to be singled out for...

Patient perceptions of health care quality are critical to a health care service provider's long-term success because of the significant influence that perceptions have on the outcome of the healthcare process and on patient behavioral decisions. It is a critical strategy for health care...

Purpose – The purpose of this article is to present a conceptual model that posits the strategic relationships between information technology, clinic operations and physicians and the subsequent outcomes to patients, physicians and clinics which can lead to competitive advantages in the...

The reduction in the US defense budget has resulted in reduced employment at Lockheed Martin Aeronautics – Fort Worth site by more 20,000 employees within the last decade. The company pursued a strategy to increase productivity and quality with the reduced work force while maintaining not only...