Purpose – Communication and Information Management (CIM) is crucial for any organisation and effectiveness of CIM can result in significant improvement to the bottom line and customer satisfaction. The purpose of this paper is to investigate and streamline the communication and information...

Statistical process control (SPC) is a powerful technique which organisations can use in their pursuit of continuous improvement of both product and service quality. Many organisations in the UK are still learning about the successful introduction, development and implementation of SPC, even...

Statistical process control (SPC) is a powerful technique for improving process quality by systematically eliminating special or assignable causes of variation. SPC is not a simple and automatic task. The successful application of SPC requires many skills such as engineering, management,...

Total Quality Management is an integrative managemetn philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations. Very little has been published on the fundamental difference between manufacturing and service...

Purpose – The aim of this paper is to present the results from an empirical investigation of Six Sigma in the Indian software industry Design/methodology/approach – The paper begins with a review of literature of Six Sigma and its role in the software industry. The importance of Six Sigma in...

Purpose – The purpose of this paper is to provide various perspectives on the future of quality professionals from a number of leading academics and practitioners around the world. Design/methodology/approach – The approach taken was to collate opinions from a number of leading academics and...

Six sigma is a popular approach to drive out variability from processes using powerful statistical tools and techniques. Although originally introduced by Motorola in 1986 as a quality performance measurement, six sigma has evolved into a statistically oriented approach to process and product...