This article presents the findings of a comprehensive, exploratory survey concerning transportation quality improvement programs. Various quality improvement program dimensions were compared among two groups of respondents: those who experienced market share increases or cost decreases...

This paper describes an exploratory research effort to analyze and classify emerging operations management practices in US manufacturing. Using a survey of senior materials and operations management professionals in the United States, this study investigates manufacturers' supplier assessment...

Since 1987, 17 businesses have won the US Baldrige Quality Award, established to promote awareness of quality management among US businesses. Assesses the financial and competitive performances of these 17 companies. Previous research with respect to the quality‐performance relationship has...