A review of the literature of quality‐related costs indicates the domination of the prevention‐appraisal‐failure categorisation of costs, a similar pre‐occupation with in‐house costs and little consideration of supplier and customer‐related costs. Most of the data are of questionable...

The management of quality is a major consideration in the factors governing the demand for products and extends into all parts of the company. This was the theme of the National Quality Campaign, launched by Lord Cockfield in April 1983. One initiative of the campaign was to hold a series of...