Purpose – This paper aims to propose the application of quality engineering in the early phase of environmentally conscious design (Ecodesign). Design/methodology/approach – Utilizing the Kano model and willingness to pay, the paper presents a framework for classification of environmental...

Purpose – Process management has been around for a long time, but unlike that of many other management trends, the interest in process management has remained high. The starting point for the study was the idea that the lack of well‐established conceptual models and definitions of process...

Purpose – The full meaning of quality and quality management concepts can be only understood within the framework of systems thinking. The need for a new paradigm, based on systems theory, is even more evident when the attempt is made to extend quality management concepts from the material...