Purpose – This paper aims to develop a genetic algorithm (GA)‐based process knowledge integration system (GA‐PKIS) for generalizing a set of nearly optimal fuzzy rules in quality enhancement based on the extracted fuzzy association rules in a supply chain network....

Purpose – This paper proposes an infrastructural framework, involving various emerging technologies, for the development of an agent‐based quality enhancement system with the distinct feature of the ability to cope with the potential quality problems from various customers' requirements....