Over the past decade, quality managers and scholars have focused increased attention on supplier quality as a key resource for organisations. This paper presents the results of an exploratory study into how organisations rank supplier selection attributes and the extent to which use is made of...

Purpose – The purpose of this paper is to connect mindfulness with service quality constructs and apply the resultant framework, service‐mindful orientation (SMO), to the analysis of strategic perspectives and philosophical orientations of small to medium‐sized enterprises (SMEs) in Ghana...