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Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.; Offodile, O. Felix - In: International journal of services and operations management 9 (2011) 2, pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
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Leveraging concepts of Knowledge Management with Total Quality Management : case studies in the service sector
Smith, Alan D. - In: International journal of logistics systems and management 5 (2009) 6, pp. 631-653
Persistent link: https://www.econbiz.de/10003891174
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Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D. - In: International journal of services and operations management 7 (2010) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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Quality assurance practices for competitive data warehouse management systems
Smith, Alan D. - In: International journal of business information systems : … 7 (2011) 4, pp. 440-457
Persistent link: https://www.econbiz.de/10009235109
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Component part quality assurance concerns and standards : comparison of world-class manufacturers
Smith, Alan D. - In: Benchmarking : an international journal ; BIJ 18 (2011) 1, pp. 128-148
Persistent link: https://www.econbiz.de/10008991317
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Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D. - In: Services marketing quarterly 32 (2011) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
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Quality and technology-based management initiatives within a hospital environment : benchmarking case study
Smith, Alan D. - In: International journal of procurement management 6 (2013) 6, pp. 621-648
Persistent link: https://www.econbiz.de/10010481405
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Automatic identification and voice-recognition technologies for quality improvement : case studies of Pittsburgh-area service firms
Smith, Alan D. - In: International journal of services and standards 4 (2008) 3, pp. 284-302
Persistent link: https://www.econbiz.de/10003741733
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The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D. - In: International journal of services and operations management 7 (2010) 3, pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
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Supply chain integration and innovation in a global environment : case studies of best business practices
Smith, Alan D.; Rupp, William T. - In: International journal of logistics systems and management 22 (2015) 3, pp. 313-330
Persistent link: https://www.econbiz.de/10011456202