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Areas of improvement in certified firms advancing towards TQM

Claver, Enrique; José Tarí, Juan; Molina, José Francisco - In: International Journal of Quality & Reliability Management 19 (2002) 8/9, pp. 1014-1036

This paper, which is part of a wider research process, identifies the categories of quality management, from the answers provided by those responsible for quality in 106 certified firms, in order to determine the importance of these categories, identify areas for improvement to progress beyond...

Persistent link: https://www.econbiz.de/10014800160

Is it worthwhile to be a quality certified hotel? : evidence form Spain

Tarí, Juan José; Claver Cortés, Enrique; … - In: International journal of quality & reliability management 26 (2009) 9, pp. 850-864

Persistent link: https://www.econbiz.de/10009527136

Quality management, environmental management and firm performance : a review of empirical studies and issues of integration

Molina Azorín, José Francisco; Tarín, Juan J.; … - In: International journal of management reviews : IJMR 11 (2009) 2, pp. 197-222

Persistent link: https://www.econbiz.de/10003847186

Organisational characteristics and quality improvement : an exploratory investigation

Muhammad Madi Bin Abdullah; Tari, Juan José - In: Journal for global business advancement : JGBA 4 (2011) 3, pp. 260-278

Persistent link: https://www.econbiz.de/10009382923

Internal and external drivers for quality certification in the service industry : do they have different impacts on success?

Tari, Juan José; Heras-Saizarbitoria, Iñaki; Dick, Gavin - In: Service business 8 (2014) 2, pp. 337-354

Persistent link: https://www.econbiz.de/10010351403

Quality management results in ISO 9000 certified Spanish firms

José Tarí, Juan; Molina, José Francisco - In: The TQM Magazine 14 (2002) 4, pp. 232-239

Many firms have started to realise the benefits of total quality management. In this respect, quality management improves internal and external quality management performance. This philosophy enhances customer satisfaction, employee satisfaction and increases business results. Therefore, the...

Persistent link: https://www.econbiz.de/10015032962

Agility as a mediator in the relationship between quality management and hotel performance

Pertusa-Ortega, Eva M.; Tarí, Juan José; Molina … - In: Service business 19 (2025) 1, pp. 1-30

Persistent link: https://www.econbiz.de/10015178588

Integration of quality management and environmental management systems : similarities and the role of the EFQM model

Tarí, Juan José; Molina Azorín, José Francisco - In: The TQM journal : the international review of … 22 (2010) 6, pp. 687-701

Persistent link: https://www.econbiz.de/10008737774

The effects of quality and environmental management on competitive advantage : a mixed methods study in the hotel industry

Molina Azorín, José Francisco; Tarí, Juan José; … - In: Tourism management : research, policies, practice 50 (2015), pp. 41-54

Persistent link: https://www.econbiz.de/10011312671

Benefits of the ISO 9001 and ISO 14001 standards : a literature review

Tarí, Juan José; Molina Azorín, José Francisco; … - In: Journal of industrial engineering and management : JIEM 5 (2012) 2, pp. 297-322

Purpose: The purpose of this paper is to determine the similarities and differences between the benefits derived from implementing the ISO 9001 and the ISO 14001 standards. Methodology/Approach: The paper reviews the literature using an electronic search in the ScienceDirect, ABI/Inform, Emerald...

Persistent link: https://www.econbiz.de/10011900144