The paper reports the views and activities of a sample of system certification bodies with respect to the integration of quality management, environmental management, and occupational health and safety management systems. It is pointed out that such bodies have not been active in the promotion...

Presents a review and examination of internal auditing based on research and practical experience gained in a medium‐sized chemical manufacturer over a period of four years. Discusses benefits of management auditing and proposes a structured approach to efficient and effective audits. Analyses...

Reports a European study on the use of quality management self‐assessment. Data have been obtained from 117 organizations who, in general, have some experiences of self‐assessment methods. Among the main findings were the identification of the steps which are considered to be a key influence...

Discusses the key actions which need to be taken by an organization if they wish to progress from ISO 9001 or ISO 9002 registration to a quality award prize winners status. There is a large gap between the ISO 9001 requirements and the European Foundation of Quality Management (EFQM) Model of...