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Corporate culture and firm performance : a service-oriented perspective

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Improving bank's customer service on the basis of quality management tools

Novokreshchenova, O. A.; Novokreshchenova, N. A.; … - In: European research studies 19 (2016) 3B, pp. 19-38

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Measuring the effect of queues on customer purchases

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The impact of service delivery system effectiveness on service quality : a hierarchical apporach

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Prioritisation of quality dimensions of after-sales technical services

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Consumer's perception of webiste service quality : an empirical study

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Contact centre service excellence : a proposed conceptual framework

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Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model

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The effect of service quality on customer satisfaction in an automotive after-sales service

Balinado, Justine Roy; Prasetyo, Yogi Tri; Young, … - In: Journal of open innovation : technology, market, and … 7 (2021) 2, pp. 1-12

Assessment of service quality has been widely utilized in after-sales service, especially in the automotive industry. The purpose of the study was to determine factors affecting customer satisfaction in an automotive after-sales service at Toyota Dasmarinas-Cavite Philippines by utilizing the...

Persistent link: https://www.econbiz.de/10012507332