Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of...

Over the last decade Lean and Six Sigma methods and tools have helped organizations improve to historic productivity levels with the data driven, systematic elimination of waste and improvement of flow. Today many organizations have enjoyed the benefits of Lean and Six sigma initiatives, and are...

Identifies critical factors that must be practised to achieve effective quality management in an organization based on the synthesis of literature on quality concepts. A framework to be used by organizations to evaluate their quality practices was developed. A field study was conducted to...

Purpose – The purpose of this paper is to verify whether product orientation (make‐to‐order versus make‐to‐stock) affects how coordination mechanisms combine to influence quality performance in total quality management (TQM). Design/methodology/approach – The authors used survey...

Recent research in manufacturing has investigated the impact of enabling operations management (OM) practices on quality and time‐based performance separately. This research investigates the concurrent impact of supply management, human resources, just‐in‐time (JIT) and cross‐functional...