Purpose – The purpose of this paper is to investigate the relationship between quality management practice and labor productivity in labor-intensive manufacturing companies in a developing nation and benchmark with the world average. Design/methodology/approach – Primary and secondary data...

Process improvement methods –such as Lean, Six Sigma and Agile– have been widely studied, and we know what tools work, and where. Yet our longitudinal study of 204 improvement projects shows that one year into a successful implementation about half of all projects backslide. After two years,...