Self‐assessment is increasingly prevalent in many organizations. Although managers perceive self‐assessment as internally driven, the well‐known link between organizational activities and the external environment suggests that outside forces play a significant role. This investigation...

Purpose – The aim of this paper is to investigate follow‐up as a salient factor in achieving results from organizational self‐assessment. Design/methodology/approach – Data were collected from 14 organizations involved in self‐assessment. Qualitative methods were used to analyze the...