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FMEA-based portfolio approach to service productivity improvement
Geum, Youngjung; Shin, Juneseuk; Park, Yongtae - In: The service industries journal 31 (2011) 11/12, pp. 1825-1847
Persistent link: https://www.econbiz.de/10009298371
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A dual quality function deployment approach for benchmarking service quality
Park, Hyojin; Geum, Youngjung; Park, Yongtae - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 569-582
Persistent link: https://www.econbiz.de/10011305704
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Identifying new innovative services using M&A data : an integrated approach of data-driven morphological analysis
Ha, Sohee; Geum, Youngjung - In: Technological forecasting & social change : an … 174 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209482
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Diagnosing service quality using customer reviews : an index approach based on sentiment and gap analyses
Song, Bomi; Lee, Changyong; Yoon, Byungun; Park, Yongtae - In: Service business 10 (2016) 4, pp. 775-798
Persistent link: https://www.econbiz.de/10011722433