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Improving health care quality : the implementation of whistleblowing
Ciasullo, Maria Vincenza; Cosimato, Silvia; Palumbo, Rocco - In: The TQM journal : the international review of … 29 (2017) 1, pp. 167-183
Persistent link: https://www.econbiz.de/10011648892
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Locally focused and digitally oriented : examining eco-museums' digitization in a service quality management perspective
Palumbo, Rocco; Ciasullo, Maria Vincenza; Pellegrini, … - In: The TQM journal : the international review of … 34 (2022) 3, pp. 398-417
Persistent link: https://www.econbiz.de/10013338039
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Guest editorial : what does combining soft and hard TQM take to achieve organizational excellence?
Gnan, Luca; Palumbo, Rocco - In: The TQM journal : the international review of … 36 (2024) 3, pp. 665-678
Persistent link: https://www.econbiz.de/10014513387
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Delving into the soft side of TQM : an analysis of the implications of employee involvement on management practices
Cavallone, Mauro; Palumbo, Rocco - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1096-1115
Persistent link: https://www.econbiz.de/10013537681
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The secret ingredient? : uncovering the effect of organizational culture on quality management: a literature review
Palumbo, Rocco; Douglas, Alex - In: International journal of quality & reliability management 41 (2024) 1, pp. 195-268
Persistent link: https://www.econbiz.de/10014470829