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A performance measurement system for SMEs taking part in quality award programmes

Garengo, Patrizia - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 91-105

Persistent link: https://www.econbiz.de/10003858997

Process improvement and lean thinking : using knowledge and information to improve performance

Radnor, Zoe - In: Connecting knowledge and performance in public services …, (pp. 173-198). 2010

Persistent link: https://www.econbiz.de/10014564714

Unveiling strategy in SMEs through balanced scorecard implementation : a circular methodology

Garengo, Patrizia; Biazzo, Stefano - In: Total quality management & business excellence : an … 23 (2012) 1, pp. 79-102

Persistent link: https://www.econbiz.de/10009509638

From ISO quality standards to an integrated management system : an implementation process in SME

Garengo, Patrizia; Biazzo, Stefano - In: Total quality management & business excellence : an … 24 (2013) 3, pp. 310-335

Persistent link: https://www.econbiz.de/10009752093

A triple analysis of ISO 9000 effects on company performance

Martínez‐Costa, Micaela; Martínez‐Lorente, Ángel R. - In: International Journal of Productivity and Performance … 56 (2007) 5/6, pp. 484-499

Purpose – ISO 9000 certification has a growing importance for companies, mainly in Europe but also in other countries. Several papers have analysed the effects of ISO 9000 certification on company results, with contradictory conclusions. The purpose of this work is to clarify these possible...

Persistent link: https://www.econbiz.de/10014796557

Measurement and analysis of customer satisfaction: company practices in Spain and Portugal

Fernández‐González, Arturo J.; Carlos Prado Prado, J. - In: International Journal of Productivity and Performance … 56 (2007) 5/6, pp. 500-517

Purpose – The research objective is to analyze the situation and outlook for the future of the measuring and analysis practices used to determine customer satisfaction in 305 ISO 9000‐certified organizations of the Euro‐region Galicia (Spain)‐North of Portugal....

Persistent link: https://www.econbiz.de/10014796558

Teamworking and lean revisited : a reply to Carter et al.

Procter, Stephen J.; Radnor, Zoe - In: The international journal of human resource management 28 (2017) 3/4, pp. 468-480

Persistent link: https://www.econbiz.de/10011709144