Purpose – Seeks to analyze changes in the perceived benefits and costs of ISO 9000 implementation over time. Design/methodology/approach – Results of two surveys, performed in 1998 and 2002, with 283 and 399 Catalonian companies participating, respectively, are presented, compared and...

Purpose – The purpose of this study is to explore the broad issues related to business excellence and the application of such programs. Design/methodology/approach – In brief, this study investigated the use of business excellence programs including the use of the ISO 9000:2000 series of...

Purpose – The integration of management systems has become a popular subject for research and practice. However, there is a considerable lack of literature on integrated management systems (IMS) in developing countries. This study aims to examine the current status, motivation and perceived...

Purpose – Quality management (QM) and environmental management (EM) systems have several similarities. These parallels may facilitate the development of an integrated system (QEM system). A QEM system is a full, single system where quality and environmental issues are taken into account at the...

Purpose – Management system standards (MSSs) have spread in an unprecedented manner in the last few years. Thus, there are now many companies that rely on more than one such standard to establish the criteria for organizational management systems (MSs). The objective of this article is to...

States that quality of university education has recently become a subject of major concern. The job market is getting tighter, and even a degree from a reputable university does not guarantee employment in the area of the student’s expertise any more. Students, their families, employers and...

Discusses quality and environmental management systems integration. Concepts of a system and a “system of systems” are addressed, followed by a description of different management systems, and their interrelations and integration. Subsequently, strategies for integration of the quality...

Quality audit, as a methodology for evaluating system, product and/or process performance against established requirements, has experienced substantial growth in worldwide use in recent years. This is largely due to the steady increase in ISO 9000 registrations, which topped 350,000 in the year...

Purpose – The purpose of this paper is to provide an analysis of the ISO 10002: 2004 standard from the perspective of its context within the ISO 10001/2/3 triad of customer satisfaction complaint system and ISO 9001 quality management system standards, its complaints handling content, and the...

Purpose – The purpose of this paper is to provide a process‐based design of integrated management systems (IMS) implementation. Design/methodology/approach – An extensive survey of peer‐reviewed literature was conducted. Based on the literature review, a comprehensive methodology for the...