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A flexible architecture for call centers with skill-based routing

Legros, Benjamin; Jouini, Oualid; Dallery, Yves - In: International Journal of Production Economics 159 (2015) C, pp. 192-207

We focus on architectures with limited flexibility for multi-skill call centers. The context is that of call centers with asymmetric parameters: unbalanced workload, different service requirements, a predominant customer type, unbalanced abandonments and high costs of cross-training. The most...

Persistent link: https://www.econbiz.de/10011116423

A flexible architecture for call centres with skill-based routing

Legros, Benjamin; Jouini, Oualid; Dallery, Yves - In: International journal of production economics 159 (2015), pp. 192-207

Persistent link: https://www.econbiz.de/10010479239

A queueing model for managing small projects under uncertainties

Bai, Jiaru; So, Kut C.; Tang, Christopher S. - In: European journal of operational research : EJOR 253 (2016) 3, pp. 777-790

Persistent link: https://www.econbiz.de/10011494081

Robot-storage zone assignment strategies in mobile fulfillment systems

Roy, Debjit; Nigam, Shobhit; Koster, René de; Adan, Ivo; … - In: Transportation research / E : an international journal 122 (2019), pp. 119-142

Persistent link: https://www.econbiz.de/10011994974

Performance modeling of a two-echelon supply chain under different levels of upstream inventory information sharing

Srivathsan, Sandeep; Kamath, Manjunath - In: Computers & operations research : and their … 77 (2017), pp. 210-225

Persistent link: https://www.econbiz.de/10011630945

Infinite-server queueing models of demand in healthcare : a review of applications and ideas for further work

Worthington, David; Utley, Martin; Suen, Dan - In: Journal of the Operational Research Society 71 (2020) 8, pp. 1145-1160

Persistent link: https://www.econbiz.de/10012264549

Performance and economic analysis of a single server feedback queueing model with vacation and impatient customers

Bouchentouf, Amina Angelika; Cherfaoui, Mouloud; … - In: Opsearch : journal of the Operational Research Society … 56 (2019) 1, pp. 300-323

Persistent link: https://www.econbiz.de/10012008475

Modelling policy interventions to improve patient access to rural dermatology care

Cyr, Melissa E.; Boucher, Daryl; Holmes, Ashley A.; … - In: Operations management research : OMR ; advancing … 14 (2021) 3/4, pp. 359-377

Persistent link: https://www.econbiz.de/10012794459

Flight delay propagation modeling : data, methods, and future opportunities

Mao, Jianfeng; Zhang, Lianmin - In: Transportation research : an international journal 185 (2024), pp. 1-43

Persistent link: https://www.econbiz.de/10015078394

Planning of electric vehicle charging stations : an integrated deep learning and queueing theory approach

Pourvaziri, Hani; Sarhadi, Hassan; Azad, Nader; … - In: Transportation research : an international journal 186 (2024), pp. 1-23

Persistent link: https://www.econbiz.de/10015078732