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Queueing theory
Warteschlangentheorie
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Mandelbaum, Avishai
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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
Saved in:
2
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.
;
Gans, Noah
;
Mandelbaum, Avishai
; …
- In:
Journal of the American Statistical Association : JASA
100
(
2005
)
469
,
pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
Saved in:
3
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
4
Can customer arrival rates be modelled by sine waves?
Chen, Ningyuan
;
Gürlek, Ragıp
;
Lee, Donald K. K.
; …
- In:
Service science
16
(
2024
)
2
,
pp. 70-84
Persistent link: https://www.econbiz.de/10014564195
Saved in:
5
Erlang-R : a time-varying queue with reentrant customers, in support of healthcare staffing
Yom-Tov, Galit B.
;
Mandelbaum, Avishai
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
2
,
pp. 283-299
Persistent link: https://www.econbiz.de/10010367148
Saved in:
6
Performance-based routing
Mandelbaum, Avishai
;
Momčilović, Petar
- In:
Operations research letters
42
(
2014
)
6/7
,
pp. 418-423
Persistent link: https://www.econbiz.de/10010428058
Saved in:
7
Excursion-based universal approximations for the Erlang-A queue in steady-state
Gurvich, Itai
;
Huang, Junfei
;
Mandelbaum, Avishai
- In:
Mathematics of operations research
39
(
2014
)
2
,
pp. 325-373
Persistent link: https://www.econbiz.de/10010384205
Saved in:
8
Queues with many servers and impatient customers
Mandelbaum, Avishai
;
Momčilovi´c, Petar
- In:
Mathematics of operations research
37
(
2012
)
1
,
pp. 41-65
Persistent link: https://www.econbiz.de/10009512320
Saved in:
9
On fair routing from emergency departments to hospital wards : QED queues with heterogeneous servers
Mandelbaum, Avishai
;
Momčilović, Petar
;
Tseytlin, Yulia
- In:
Management science : journal of the Institute for …
58
(
2012
)
7
,
pp. 1273-1291
Persistent link: https://www.econbiz.de/10009578313
Saved in:
10
Queues with many servers : the virtual waiting-time process in the QED regime
Mandelbaum, Avishai
;
Momčilović, Petar
- In:
Mathematics of operations research
33
(
2008
)
3
,
pp. 561-586
Persistent link: https://www.econbiz.de/10003766301
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