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Making the wait worthwhile : experiments on the effect of queueing on consumption
Ülkü, Sezer; Hydock, Chris; Cui, Shiliang - In: Management science : journal of the Institute for … 66 (2020) 3, pp. 1149-1171
Persistent link: https://www.econbiz.de/10012234563
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Pooling agents for customer-intensive services
Wang, Zhongbin; Yang, Luyi; Cui, Shiliang; Ülkü, Sezer; … - In: Operations research 71 (2023) 3, pp. 860-875
Persistent link: https://www.econbiz.de/10014309087
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Social queues (cues) : impact of others’ waiting in line on one’s service time
Ülkü, Sezer; Hydock, Chris; Cui, Shiliang - In: Management science : journal of the Institute for … 68 (2022) 11, pp. 7958-7976
Persistent link: https://www.econbiz.de/10014279455