Motivated by empirical studies on the impact of information on abandonment in service systems, we study novel queueing models with abandonment rates that depend on the system state and the granularity of customers’ state information.We consider a two-class multi-server priority queue with...

Observable priority queues are prevalent in practice and create incentives for utility-maximizing customers to abandon after joining. However, the literature has so far ignored this behavior and the resulting system control issues. This paper studies the rational abandonment behavior of...

Problem definition: Geographical mismatch between demand for care and availability of healthcare resources has been a major challenge during the COVID-19 pandemic. As such, inter-hospital patient transfers have emerged as a key aspect of the pandemic response in many countries. We propose and...