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Slowdown Services : Staffing Service Systems with Load-Dependent Service Rate

Dong, Jing; Feldman, Pnina; Yom-Tov, Galit - 2018

Many service systems exhibit service slowdowns when the system is congested. Our goal in this paper is to investigate this phenomenon and its e ffect on service performance. We modify the Erlang-A model to account for service slowdowns and perform an asymptotic analysis in the Quality-and-E...

Persistent link: https://www.econbiz.de/10014154246

Managing queues with different resource requirements

Zychlinski, Noa; Chan, Carri W.; Dong, Jing - In: Operations research 71 (2023) 4, pp. 1387-1413

Persistent link: https://www.econbiz.de/10014338233

Using future information to reduce waiting times in the emergency department via diversion

Xu, Kuang; Chan, Carri W. - In: Manufacturing & service operations management : M & SOM 18 (2016) 3, pp. 314-331

Persistent link: https://www.econbiz.de/10011516505

Critical care capacity management : understanding the role of a step down unit

Armony, Mor; Chan, Carri W.; Zhu, Bo - In: Production and operations management : the flagship … 27 (2018) 5, pp. 859-883

Persistent link: https://www.econbiz.de/10011970010

The impact of delays on service times in the intensive care unit

Chan, Carri W.; Farias, Vivek F.; Escobar, Gabriel J. - In: Management science : journal of the Institute for … 63 (2017) 7, pp. 2049-2072

Persistent link: https://www.econbiz.de/10011729319

Queues with time-varying arrivals and inspections with applications to hospital discharge policies

Chan, Carri W.; Dong, Jing; Green, Linda V. - In: Operations research 65 (2017) 2, pp. 469-495

Persistent link: https://www.econbiz.de/10011673179

Dynamic server assignment in multiclass queues with shifts, with applications to nurse staffing in emergency departments

Chan, Carri W.; Huang, Michael; Sarhangian, Vahid - In: Operations research 69 (2021) 6, pp. 1936-1959

Persistent link: https://www.econbiz.de/10012815746

Optimal scheduling of proactive service with customer deterioration and improvement

Hu, Yue; Chan, Carri W.; Dong, Jing - In: Management science : journal of the Institute for … 68 (2022) 4, pp. 2533-2578

Persistent link: https://www.econbiz.de/10013368231