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Control of patient flow in emergency departments, or multiclass queues with deadlines and feedback

Huang, Junfei; Carmeli, Boaz; Mandelbaum, Avishai - In: Operations research 63 (2015) 4, pp. 892-908

Persistent link: https://www.econbiz.de/10011313185

Refined models for efficiency-driven queues with applications to delay announcements and staffing

Huang, Junfei; Mandelbaum, Avishai; Zhang, Hanqin; … - In: Operations research 65 (2017) 5, pp. 1380-1397

Persistent link: https://www.econbiz.de/10011757559

Beyond heavy-traffic regimes : universal bounds and controls for the single-server queue

Huang, Junfei; Gurvich, Itai - In: Operations research 66 (2018) 4, pp. 1168-1188

Persistent link: https://www.econbiz.de/10011916703

Validity of heavy-traffic steady-state approximations in multiclass queueing networks : the case of queue-ratio disciplines

Gurvich, Itai - In: Mathematics of operations research 39 (2014) 1, pp. 121-162

Persistent link: https://www.econbiz.de/10010345219

Dynamic routing in a distributed parallel many-server service system : the effect of ξ-choice

Cao, Ping; Zhong, Zhiheng; Huang, Junfei - In: European journal of operational research : EJOR 294 (2021) 1, pp. 219-235

Persistent link: https://www.econbiz.de/10012591356

Capacity allocation and scheduling in two-stage service systems with multiclass customers

Zhong, Zhiheng; Cao, Ping; Huang, Junfei; Zhou, Sean Xiang - In: Manufacturing & service operations management : M & SOM 26 (2024) 5, pp. 1842-1859

Persistent link: https://www.econbiz.de/10015133183

Capacity Allocation and Scheduling in Two-Stage Service Systems with Multi-Class Customers

Zhong, Zhiheng; Cao, Ping; Huang, Junfei; Zhou, Sean Xiang - 2023

This paper considers a tandem queueing system, in which stage 1 has one station serving multiple classes of arriving customers differing in their service requirements and related delay costs, and stage 2 has multiple parallel stations, each of which provides one type of service. Each station has...

Persistent link: https://www.econbiz.de/10014360706

Statistical analysis of a telephone call center : a queueing-science perspective

Brown, Lawrence A.; Gans, Noah; Mandelbaum, Avishai; … - In: Journal of the American Statistical Association : JASA 100 (2005) 469, pp. 36-50

Persistent link: https://www.econbiz.de/10002702139

Erlang-R : a time-varying queue with reentrant customers, in support of healthcare staffing

Yom-Tov, Galit B.; Mandelbaum, Avishai - In: Manufacturing & service operations management : M & SOM 16 (2014) 2, pp. 283-299

Persistent link: https://www.econbiz.de/10010367148

Performance-based routing

Mandelbaum, Avishai; Momčilović, Petar - In: Operations research letters 42 (2014) 6/7, pp. 418-423

Persistent link: https://www.econbiz.de/10010428058